Customers should be aware that Backflow Valves only collects and retains personal information which is relevant to the ongoing trading relationship with Backflow Valves. At no time is any "sensitive information" knowingly sought or retained. "Sensitive information" includes information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliation, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.

Any query or complaint should be directed to Backflow Valves (on ph. (03) 9561 9966) or to the Federal Privacy Commissioner.

What this Privacy Policy covers
This Privacy Policy covers Backflow Valves’ treatment of personally identifiable information that Backflow Valves collects when you use Backflow Valves' services.
 

Collection of personal information

Backflow Valves regularly handles and transfers "personal information" (being information which is capable of identifying an individual) collected from a wide variety of sources including our website, during telephone calls and directly from customers. The type of personal information that we collect from you will depend upon what dealings you may have with us.

Sharing personal information with other organisations

We sometimes share personal information within Backflow Valves with external organisations. The types of organisations to whom we may disclose personal information include our service providers who assist us in providing our products and services such as organisations who provide auditing, professional advisory, banking, and trade services. Strict conditions govern how information may be used in this instance.

Use of personal data

In general, our policy is to only use your information for the purpose for which was either specified or reasonably apparent at the time when the information was collected. We may also use the information collected for any other related purpose for which you may reasonably expect it to be used.

Some of the purposes for which we commonly use your information are as follows:

• To assist in providing our products and services to you;

• To assist with any calls that you make to us; and

• For our internal administrative, marketing, planning, product development and research requirements.

Purposes for handling personal information

We will take reasonable steps to ensure that you are aware of the purposes for which we handle that personal data, except where our collection or disclosure of the personal information is required by law. Personal information should only be handled for purposes notified or obvious to you, and only subsequently used or further communicated where not incompatible with these purposes.

Access and updating personal data

Customers have the right to gain access to personal information about them which is held by Backflow Valves and to have that information corrected or annotated if the information is incorrect, out-of-date or incomplete. Customers may also complain to the Federal Privacy Commissioner if they believe information about them is not being properly handled.  Personal information should be accurate and, where necessary, kept up to date. Please notify us of any changes to your personal information.

Privacy concerns or complaints

If you have any queries or concerns about your personal information, or if you would like to make a complaint, please contact us for assistance. We will take all reasonable security measures to protect your personal information. Backflow Valves has physical, electronic and procedural safeguards to protect personal information stored in both electronic and hard copy form. Data stored electronically is protected by both internal and external firewalls and access to electronic records is limited by passwords to authorised personnel only.

Changes in the future

This policy represents our Privacy Policy as at 1st July 2006.

References to Backflow Valves are to Chadoak Pty Ltd (A.B.N. 46 005 063 249) trading as 'Backflow Valves', which has issued this policy.

Backflow Valves reserves the right to change this policy at any time. We will notify you of any changes by posting an update version of the policy on our website at www.backflowvalves.com.au

Contact details

Backflow Valves
168 - 188 Wellington Road, Clayton, 3168
P.O. Box 953, Mt Waverley, VIC, 3149
Telephone     (03) 9561 9966
Fax               (03) 9561 2288
E-mail           backflow@bigpond.com